SkyPac

This was one of the most challenging first customer experiences I have had. James did not disclose that his apartment layout was very different from a typical residence. There was no elevator, and accessing his unit required climbing approximately 15 steep stairs to the front door, followed by another steep set of stairs to the first room, and an additional steep staircase leading to the living room.

Additionally, I arrived 45 minutes later than scheduled due to heavy rush-hour traffic in Montreal, which James did not seem to understand or acknowledge.

What was supposed to be a simple storage-unit delivery turned out to involve moving several pieces of household furniture. I came fully prepared with the proper tools to handle the job efficiently—had the drop-off location not required the equivalent of climbing multiple flights.

Lastly, the most disappointing part of the experience was the payment issue. James withheld payment for five days. Only after I contacted Wise Move for assistance did he agree to pay, initially offering only half the amount. He ultimately paid the full balance once I informed him that I would proceed with legal action.